Shopping FAQs
Questions about delivery, gemstone jewellery or returns? Find the information you need to choose with confidence, and enjoy the little moments that matter.
Before you order
Which countries do you deliver to?
We ship from Lithuania to eligible destinations within the European Union. The available delivery countries and methods depend on the order and are displayed during checkout. If your location is not offered, please contact us before ordering.
How much does delivery cost?
Shipping costs vary by destination, parcel and available delivery service. The exact available rate and full order total are shown at checkout before you place an order. More details are in our Shipping Policy.
When will my order arrive?
Delivery estimates, where available, are shown at checkout or in the order confirmation. Actual timing depends on your destination and shipping method; please review our delivery information. We will let you know if we become aware of a material delay.
How can I pay for my order?
The payment methods currently available to you are displayed during checkout. Please review your order total and preferred method before confirming the purchase.
Will I receive an order confirmation?
Yes. We send a confirmation to the email address entered during checkout. If tracking is available for your delivery method, the tracking details may be sent after the parcel is handed to the carrier.
Returns and peace of mind
Can I return an item if I change my mind?
EU consumers normally have a 14-day right to withdraw from an online purchase after receiving the goods, subject to statutory exceptions. To notify us, email info@agesandmoments.com with your order number. See our Returns Policy for details.
Who pays for return shipping?
For a change-of-mind return, the customer normally pays the direct return shipping cost, unless we agree otherwise. If an item is faulty or not as described, your statutory remedies remain available without costs we are legally required to bear.
What if my item arrives damaged or incorrect?
Email info@agesandmoments.com with your order number and a description of the issue. Photos can be helpful. We will work with you on the applicable remedy in line with consumer protection rules.
Products and materials
Are natural stones identical to the photographs?
Natural stones can have their own colours, inclusions and patterns, so small variations may occur. Product descriptions specify the listed materials and style; natural variation does not change your right to receive goods that conform to their description.
How do I care for gemstone jewellery?
Remove jewellery before swimming, showering and cleaning. Avoid perfumes, lotions, chemicals and prolonged moisture. Wipe gently with a soft, dry cloth and store items separately to help prevent scratches.
What do your gemstone meanings represent?
We share traditional and cultural associations of gemstones as personal symbols, not as scientifically proven effects or medical claims. Choose a stone for its beauty, colour and meaning to you.
Can I buy your gift pairings as a set?
Yes. Discover The Calm Moment, The Self-Kindness and The Card Discovery on our gift sets page. Each set includes one of each listed product and can be added to your cart together. Check the product page for its current price, contents and availability. Gift wrapping is not included; delivery is calculated at checkout.
Still have a question?
Send a message about a product, an order or delivery. We are here to help you find the answers you need.
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