Effective date: 25 October 2026

We currently ship orders from Lithuania to eligible destinations within the European Union only. The delivery countries and methods available for each order are shown at checkout. If your destination does not appear at checkout, please contact info@agesandmoments.com before ordering.

Where we deliver

Delivery is available only to eligible EU addresses for which a shipping method is displayed at checkout. Service availability may vary by product, parcel size and destination, including special territories. We do not currently offer shipping outside the EU.

Shipping rates and payment

Your available shipping methods, associated charges and the total payable amount are shown during checkout before you submit an order. Unless a delivery option is explicitly labelled free, any applicable shipping charge will be shown as part of the order total. Optional expedited delivery may cost more than standard delivery.

Processing and delivery times

We prepare orders after payment is confirmed. Where an estimated dispatch or delivery period is provided at checkout or in an order confirmation, that is the applicable estimate, subject to your statutory rights. We will inform you if we become aware of a material delay. If no different delivery period was agreed, consumer orders are to be delivered without undue delay and no later than 30 days after the contract is concluded, as required by applicable law.

Shipping carriers

Lightweight orders, such as jewellery and bracelets, may be sent using Lietuvos paštas (Lithuanian Post) or LP EXPRESS. Heavier or larger orders may be delivered by an available courier service. The precise carrier and service can vary by destination and parcel requirements, and we may change service providers as needed.

Order confirmation and tracking

Once an order is placed, we send a confirmation to the email address supplied at checkout. If tracking is available for the chosen delivery method, tracking details may be supplied when the shipment has been handed to the carrier. Please check your email, including spam folders, for updates.

Wrong addresses and unsuccessful delivery

Please check the delivery address and contact details before paying. If you spot an error, contact info@agesandmoments.com promptly with your order number. We will try to help where possible, but changes may not be possible after dispatch. Any additional fees must be disclosed and lawful; your mandatory consumer rights remain unaffected.

Customs and EU deliveries

Orders dispatched from Lithuania to destinations within the EU customs territory generally do not incur customs duties. Certain special territories have different customs or tax arrangements. We only offer delivery where a suitable shipping option is presented at checkout. Please contact us before ordering if you have questions about a particular destination.

Damaged, missing or delayed parcels

If an order arrives damaged, incomplete or incorrect, contact info@agesandmoments.com and include your order number. Photographs can help us resolve the issue more quickly. For parcels transported by a carrier arranged by us, risk generally remains with the trader until the goods are received by you or a person designated by you, subject to applicable law. For remedies and returns, see our Refund & Returns Policy.

Contact

Ages & Moments is operated by Flara, MB (company registration number 306167799; VAT number LT100016297914). Registered office: Aukštadvario g. 24, LT-14331 Vilnius, Lithuania. Contact: info@agesandmoments.com.